HAIRSHALOWorking draft. Some of the business details this policy needs have not been provided yet. They are marked on the page rather than filled in with guesses.
This page sets out cancellations, returns, exchanges and refunds.
Where this policy stands
Hairshalo has not yet published its rules for cancellations, returns, exchanges and refunds. Rather than promise terms that may not apply, this page will be completed once they are decided. Until then, please contact us before you order if these matter to you, and we will tell you what applies.
Contact: ·
Cancelling an order
To be provided: whether and until when an order can be cancelled (for example, before dispatch), and how
Returns and exchanges
To be provided: which items can be returned or exchanged, the time limit, the condition they must be in, and who pays for return delivery
To be provided: items that cannot be returned, if any — for example for hygiene reasons — stated clearly before purchase
Damaged or wrong items
To be provided: what to do if an item arrives damaged, defective or not as ordered, and how quickly to report it
Refunds
To be provided: how refunds are paid (to the original payment method or otherwise) and how long they take
Your rights
Nothing here limits your rights under Indian consumer law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.